London, UK — April 2026 — QualRisk, a specialist in insurance technology and consulting, today announces the successful deployment of Claims Pulse, its AI-powered claims platform, with Atrium, the leading specialty insurer at Lloyd's. Claims Pulse addresses one of the market's most persistent operational challenges by providing scalable oversight of delegated claims authority without the limitations of traditional manual audit.
The Business Challenge
“At Atrium, we believe better oversight doesn't come from more process, but from smarter capabilities; that's where Claims Pulse comes in. By removing the constraints of traditional claims audit, we are re-defining delegated claims oversight, moving beyond manual audit to a scalable, data-driven approach that enhances control, consistency and trust across complex risk portfolios.”
Andrew Johnson — Head of Claims Operations, Atrium
How Claims Pulse Works
Claims Pulse ingests, structures, and synthesises claims data from multiple sources, applying prompt and context engineering to ensure comprehension of complex commercial claims, while remaining efficient and cost-effective.
“Our platform thinks like a senior internal claims lead or external auditor. It surfaces performance issues for immediate action or ongoing improvement and segments key metrics into a clear dashboard. Audit coverage can scale to 100% of claims, continuously, if required. We connect directly into TPA underlying systems, enabling comparative oversight across all DA partners, at scale. This is the world's first application of technology to solve this business challenge.”
Mike Allwright — Chief Product Officer, QualRisk
Proven Outcomes
“Claims Pulse has already identified meaningful cost savings that traditional audit would not have surfaced at this scale or speed. We've rolled it out with a key TPA, with further expansion planned. I think that the most significant opportunity is still ahead: with continuous, real-time oversight now in place across our DA portfolio, we'll be able to add real value to our policyholders when the next catastrophe event strikes — in faster recovery identification, coverage application, and authority decisions made with data to supplement judgement and experience.”
Andrew Johnson — Head of Claims Operations, Atrium
“QualRisk are a Lloyd's Lab Cohort 14 alumnus with a clear ambition to tackle the persistent market challenge of scalable oversight of delegated claims authority. Claims Pulse addresses a genuine operational need for Managing Agents, and its use of AI to support claims oversight reflects the kind of market-ready solutions the Lab is designed to help accelerate. It's encouraging to see QualRisk building momentum within the Lloyd's market following the programme.”
Rosie Denée — Director of Innovation and Commercial Education, Lloyd's
Join us in the Lloyd's Lab (L4) on 13th May
“We're hosting a breakfast briefing in the Lloyd's Lab (L4) on 13th May alongside Atrium. Whether you're thinking about DA partner decisions, TPA authority limits or managing catastrophe-related claims surge, come and see Claims Pulse for yourself.”
Paul Burgess — Head of Client Development, QualRisk
Atrium is a leading (re)insurance group at Lloyd's, the world's specialist insurance market. With a proud history going back to the 1930s, they protect clients around the world from the risks they face. Atrium is ranked as one of the top-performing Lloyd's Syndicates of the past decade, measured by high profitability and low volatility, achieving substantial growth whilst generating value for the Group. Syndicate 609 and Syndicate 2026, managed by Atrium Underwriters Limited, writes a diversified insurance and reinsurance portfolio across the Property, Casualty, and Specialty business groups.
atrium-uw.comAbout QualRisk
QualRisk is a specialist insurance technology and consulting firm. Claims Pulse combines deep Lloyd's market expertise with advanced AI to deliver scalable, continuous claims oversight for managing agents, commercial carriers and TPAs, and was accelerated as part of Lloyd's Lab Cohort 14.
About Lloyd's Lab
Lloyd's Lab accelerates the development and adoption of new insurance products and operational solutions for the Lloyd's market. Combining structured innovation programmes — including the Accelerator, Discovery and professional training — and specialist services such as proof-of-concept support, solution sourcing and development sprints, the Lab enables market participants to explore, test and commercialise new approaches. Its community ecosystem and Alumni network further support knowledge-sharing and capability building across the market.