London, UK, August 2026: Hausch & Company, one of the Lloyd's of London market's most established Third Party Administrators (TPAs), has partnered with QualRisk to deploy Claims Pulse, a proprietary, generative AI-enabled claims oversight platform, in support of its relationship with Managing Agent Atrium. The deployment marks a significant step forward in how insurers and their delegated claims partners work together, replacing periodic and inevitably partial audits with continuous, real-time visibility across the full claims portfolio.
A Partnership Built on Transparency
For TPAs operating in the Lloyd's market, demonstrating rigorous oversight and financial discipline to Managing Agent partners has historically relied on periodic audits: a process that is time-consuming, resource-intensive, and yields only a snapshot of performance at a point in time. Hausch & Company has chosen to address this structural challenge head-on.
“Our clients deserve a partner they can see into, not just hear from. Hausch is committed to performance excellence and business value for our customers, and by leveraging Claims Pulse to evidence our performance and provide focus for further improvements we're giving Atrium, and the wider market, a clear window into how we operate. That kind of transparency isn't a risk; it's a competitive advantage that helps us deliver on the promise of service.”
David Hausch · CEO, Hausch & Company
“The traditional annual audit model tells you where you've been, not where you are. What we needed, and what this partnership delivers, is a living, ongoing picture of claims performance. That fundamentally changes how a Managing Agent can manage its delegated authority relationships.”
Andrew Johnson · Delegated Authority Oversight and Operations Support, Atrium
How It Works
At the heart of the deployment is a direct integration between Claims Pulse and Hausch & Company's underlying document and claims management system (DCMS) and adjuster notes, providing Atrium with secure, structured access to detailed claims files in real time.
“Establishing a reliable, governed connection to the DCMS was the critical first step. QualRisk's team understood our operational environment and built an integration that works within our existing infrastructure without disruption. Once that foundation was in place, everything else became possible.”
Mark Pocock · Director of Compliance and Accounts, Hausch & Company
What Claims Pulse Delivers
With the data connection established, QualRisk's generative AI engine runs continuously across the claims portfolio, surfacing insights through an intuitive dashboard that operates at two levels.
At the portfolio level, Atrium receives live overview metrics: trends in reserve development, settlement velocity, claim outcome patterns, and comparative analytics across the full book. At the individual claim level, a risk-based triage model identifies the subset of files that merit deeper audit review, enabling targeted scrutiny where it matters most, in practice between 10% and 30% of claims, with the capacity to extend that coverage further.
Beyond oversight, Claims Pulse also generates structured feedback to Atrium's underwriters on pricing adequacy, customer risk segmentation, and policy terms, closing the loop between claims experience and underwriting decision-making in a way that was not previously achievable at scale.
“What we've built is not a reporting tool; it's a continuous intelligence layer. Claims Pulse allows Managing Agents like Atrium to actively manage loss ratios, strengthen financial discipline, and demonstrate to the market that their delegated authority programmes are under genuine, rigorous control. Hausch's willingness to embrace this level of openness is exactly the kind of leadership the Lloyd's market needs.”
Mike Allwright · Head of QualRisk AI
See what continuous oversight looks like on your book
Claims Pulse gives Managing Agents and TPAs a shared, evidence-based view of every claim. Get in touch to see it on your own portfolio.
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